www.monbrey.com is the official website of MONBREY.

These terms and conditions apply to the use of www.monbrey.com websites. By using any part of these websites, and/or placing an order or requesting a catalogue or entering a competition on either website, you agree to be bound by these terms and conditions. You should note these terms and conditions can potentially change at any time, and it is up to you to check the terms and conditions regularly before ordering any products or other services in case there have been any changes. If you do not agree with the terms and conditions set our below, you should not use or access this website. If you have any queries relating to our terms and conditions, please contact us at hello@monbrey.com before placing an order.

All prices indicated for products available via www.monbrey.com are not inclusive of VAT. These are exclusive of delivery charges. The total cost of your order is the price of the products and services ordered (less any promotional discount, if applicable) and the delivery charges as set out in the checkout procedure. Please note that we are not responsible for any taxes, duties, and fees that may be levied by your customs/border authority upon delivery.

All prices indicated for products available via www.monbrey.com are not inclusive of VAT. These are exclusive of delivery charges. The total cost of your order is the price of the products and services ordered (less any promotional discount, if applicable) and the delivery charges as set out in the checkout procedure. Please note that we are not responsible for any taxes, duties, and fees that may be levied by your customs/border authority upon delivery.

These fees are beyond our control, and they will not be calculated at checkout. We recommend contacting your local customs office for information regarding these costs.

You may be required to share the details of your Social Security Number, Personal ID or Tax ID, when this is required the courier will contact you directly. We have no influence on this request if it’s asked.

If the recipient refuses delivery of their order due to a customs charge, your package will be considered abandoned and disposed of by the shipping carrier, and therefore, your order is not eligible for a refund.

Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee.

Once an order ships and is in transit, it is not possible to cancel the order.

To request a repair and receive support, please email:

hello@monbrey.com

Please try to include pictures or videos to show the problem you’re facing if possible.

Your MONBREY watch is warranted for a period of twenty-four (24) months, from the date of purchase under the terms and conditions of this warranty. The international MONBREY warranty covers material and manufacturing defects existing at the time of delivery of the purchased MONBREY watch (defects). During the warranty period and by presenting the deliver time of your product, you will have the right to have any defect repaired free of charge, with the only transport and insurance costs at customer expense.

This manufacturer’s warranty does not cover: normal wear and tear and ageing, any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the operating instructions provided, watch handled by non-authorized persons (for example for service or repair) or which has been altered in its original condition beyond MONBREY’s control. Under no circumstances will MONBREY be liable for any indirect or consequential damages of any kind.

Any further claim against MONBREY, for example for damages additional to the above described warranty is expressly excluded.

The above manufacturer’s warranty is independent of any warranty that may be provided by the seller, for which he carries sole responsibility; does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have against the seller.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All protective plastic wrap must be still on the watch (lens, case back, bracelet).

Please noted that Pre-ordered, sales event and Kickstarter items cannot be cancelled/returned as the item is ordered and reserved for you.

To start a return, you need to contact us at hello@monbrey.com first.

Please note that you will be responsible for covering the shipping costs associated with returning your product. And we only accept a trackable shipping service. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@monbrey.com.

We ship out from Hong Kong.

Each watches are order-to-assemble. Preparing your watch and shipment will take 1-3 working days. We will ship it out during our office hours (9 am to 5 pm, Monday to Friday). The shipping usually takes 3-5 working days, depending on the destination.

• A shipment tracking will be provided via email once the parcel is dispatched.
• Please be aware that we are not responsible for any custom fees, duties, taxes that may be incurred during international shipments. Customers are responsible for estimating and paying for such fees.

MONBREY assumes no responsibility for and shall not be liable for any damages, interruption of service or viruses that may infect your computer or telecommunications equipment arising from your access to or use of this site and its contents.

At the same time, MONBREY or any of its affiliated entities should not be held liable in any cases even if MONBREY has been previously advised of the possibility of such damages. Whether in an action under contract, negligence or any other theory, arising out of or relating to the use of the information, services, products and materials available from the site, MONBREY will remain not liable for any damages.

We understand that our project is complex and that unforeseen issues may arise. However, we have taken proactive measures to identify potential risks and have developed a comprehensive production and delivery plan to mitigate them. In the unlikely event that any unexpected challenges arise, we will keep you informed every step of the way. Our production process is highly advanced, and we are confident in our ability to deliver high-quality products on time. You can trust that we are fully committed to ensuring the success of this project.

Occasionally, you may find information on our website that contains inaccuracies, typographical errors, or omissions, such as product descriptions, pricing, availability, shipping, and job postings. Please note that we reserve the right to correct errors, inaccuracies, or omissions and modify or update any information on our website without prior notice. We apologize for any inconvenience this may cause and appreciate your understanding.

We cannot be held responsible for material held on third-party websites or any other written material. The only prices that apply for MONBREY products are those stated in our material. We cannot vouch for the reliability of prices stated in shopping directories or, otherwise, through any other third-party material.
Intellectual property rights and trademarks
‘MONBREY’ is a trademark of Material Matters Limited.