Where are you based?
We are based in Hong Kong, serving as our base of operations. We offer worldwide shipping to numerous countries across the globe. We strive for excellent communication and are readily available through our social media pages or email.
Where are your products manufactured?
Rather than confining ourselves to a specific geographical region, we procure components from top-tier suppliers around the globe. Cases and most components are from Hong Kong. Watch hands, indexes and calibre are from Japan. Leather straps are from Italy.
Our operations encompass design, pre-prototyping, and product assembly in Hong Kong, enabling us to oversee every detail with precision before delivering the final product to you.
SHIPPING AND DELIVERY
What's the delivery time?
Each watch is order-to-assemble. Preparing your watch and shipment will take 1-3 working days. We will ship it out during our office hours (9 am to 5 pm, Monday to Friday). The shipping usually takes 3-5 working days, depending on the destination.
Where do you ship to?
We ship worldwide, Andorra, Armenia, Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Liechtenstein, Lithuania, Luxembourg, Malaysia, Macau, Maldives, Mexico, Monaco, Morocco, Netherlands, New Zealand, Norway, Oman, Peru, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, U.S. Outlying Islands, Ukraine, United Arab Emirates, United Kingdom and United States.
If you cannot find your home country, please contact us via email@example.com and we will try to find a solution for you.
Do I have to pay duties and taxes upon delivery of my order?
Yes. We are not responsible for any taxes, duties, and fees that may be levied by your customs/border authority upon delivery.
Where is my order?
After your order is confirmed and the shipment is registered you will receive an email including tracking details. All our products are shipped with tracking. You will be able to directly trace you package via the button in your email.
What should I do if I have a delivery problem?
For any delivery problem with your order, please mail to firstname.lastname@example.org We will make the necessary arrangements with the carrier and will do everything possible to ensure that your package arrives correctly at its destination.
RETURNS AND REPAIR
Can I return the product?
Yes. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All protective plastic wrap must be still on the watch (lens, case back, bracelet).
To start a return, you need to contact us at email@example.com first.
Please note that you will be responsible for covering the shipping costs associated with returning your product. And we only accept a trackable shipping service. Items returned to us without first requesting a return will not be accepted.
My watch has a defect, what should I do?
If you believe that something is wrong with your watch, we recommend to first contact us at firstname.lastname@example.org. We will then try to figure out if there is an issue with the watch.
If a physical inspection is needed, you can send the watch to us. If the watch does not have a defect, $50 will be charged for the inspection fee and shipping the watch back to the customer.
What does the warranty cover?
Our warranty covers all manufacturing defects occurring during normal use, as described in the following conditions. We will replace free of charge any defective components due to a manufacturing error found by our workshop.
Please note that the warranty is not applicable in the following cases:
1. Theft, loss.
2. Wear and tear and normal aging of the watch (scratched glass, impact on the case...)
3. All types of damage to the entire watch (or part of it) resulting from improper handling or use, lack of maintenance, negligence, accident (drop, scratch, crush, broken glass, etc.), improper use of the watch or failure to follow the instructions provided by MONBREY.
All types of damage indirectly related or consequential to normal wear and tear of the watch, such as non-functioning, defects or inaccuracies of the MONBREY watch.
Straps and accessories:
With regard to bracelets and accessories, our warranty covers all manufacturing defects that appear during normal use, as described in the following conditions. We will replace (free of charge) a defective item due to a manufacturing error noticed by our workshop (aesthetic defect, stitching, damaged leather, scratched buckle...)
How long is the warranty valid?
Our watches carry an international warranty up to 24 months, starting from the date of delivery.
How to contact Monbrey?
You can reach our team by email email@example.com. We can answer you from Monday to Friday.